Managing Healthcare Innovation as a Design Process

Peter Jones Design for Care, Service Design, Strategic Innovation

Based on a talk for the Southern Ohio branch of the Project Management Institute (Healthcare group). Many thanks to PMI for their sponsorship. Healthcare innovation has been led by technology providers, almost entirely, over the period we consider relevant to “innovation” (1970’s – current). Innovation has been a supply-side approach, led by information technology (EMRs and Health IT platforms) and medical devices (ranging from user-controllable diffusion pumps to CAT machines). Only recently have clinical services become the focus of innovation, ranging from patient-centered care to new practice models (the ACO and PCMH) and business models. Yet even service innovations emerge from the supply side – just supply-side from inside the hospital instead of industry vendors. The hospital remains a highly hierarchical entity, managed as a top-down coordination of patient bodies in space and time. The patient’s individual desires and personal circles of care are not elicited for service innovation – they are surveyed for “patient satisfaction” with these service improvements.  That’s a huge difference. Internal innovation programs typically develop service proposals as process improvements, from a quality management perspective, and …

iPad & Next-Gen Tablets: A Clinical Viewpoint

Peter Jones Innovation, Wu Wei

Simple shifts in user interface technology and interaction style can make a huge difference in long term for IT, web applications, and software design. The GUI has been in constant use in consumer software since the 1980’s Mac, with early 90’s Windows 3.0 mainstreaming the GUI. While numerous interaction designers have foretold the death of the GUI, they really haven’t had much to replace it with. A decade ago it was voice, which I never bothered to even respond to. Voice will always have limitations, as it places too heavy a cognitive burden of vocal precision and thinking on the human speaker. We would have to transform our literate, objectified culture to an interpretive, oral culture to use voice UIs effectively. The GUI as we know it took a decade to research, another to establish, and another to mainstream. The gestural touch UIs will probably last as long. Why is this important for healthcare interaction design? First, we might recognize that design technology does not drive adoption. If we innovate a better device or interface than the status quo, usability …

A Chat with Our Professor of Health Design

Peter Jones Wu Wei

Appearing on the DiabetesMine community site, I’ve been asked to participate as a juror on their diabetes innovation contest. Here’s why: Peter Jones may have a common name, but he’s a rare animal. He’s one of the few academic design experts focusing specifically on the user experience in healthcare. And we are delighted to welcome him this year as one of our expert judges for the 2010 DiabetesMine Design Challenge! FYI, Peter has a PhD in Design and Innovation Management, and publishes research in organizational behavior, strategic innovation, and human information interaction as a visiting scholar at the Laboratory for Collaborative Diagnostics at The University of Toronto. He also runs his own consultancy, Redesign Research, and is currently writing a book. Today, his perspectives on how improved design can help change healthcare for the better: DBMine) Peter, you run an online community called Design for Care and are writing a book about “enhancing the human experience of health” through design. Why is all this necessary? What would you say has been missing that we’re looking for? PJ) Design for Care …

Healthcare Innovation Contest launched by DiabetesMine!

Peter Jones Wu Wei

We previewed this opportunity a month ago, but now its live.  Design for Care community member and DiabetesMine founder Amy Tenderich founded and leads this contest. I am a judge on the review panel for entries, and I promise to be impartial if your proposal comes our way. There are 3 prizes of $7000 each, an extraordinary award. Winners will also get help from IDEO (and others) to design and produce their concept. You have two months to conceive and prepare an audacious, health-changing service or device for people with diabetes or clinicians. The details are in the linked press release 2010 Contest press release – FINAL. DiabetesMine™, a leading informational and community web site for people with diabetes, today announced kickoff of the 2010 DiabetesMine Design Challenge, a competition designed to foster innovation in diabetes design and encourage creative new tools that will improve life with diabetes. This annual web-based competition is hosted at diabetesmine.com/designcontest, and is underwritten by the California HealthCare Foundation (CHCF), an independent philanthropy committed to improving the way health care is delivered and financed in …