I live and work in Toronto, as an associate professor at OCAD University, where I teach in the MDes Strategic Foresight and Innovation and the Design for Health programs. I teach innovation research methods, human factors and systems/systemic design courses and lead research in the Strategic Innovation Lab (sLab). sLab builds upon our graduate teaching and research, with a track record in developing advanced practices in foresight and systemic design for socially-responsive innovation. I connect advanced studies to practice, with an aim to integrate services and systemic design for organizations and studies in:
- Healthcare system/service design
(Synthesis map projects in the Health Design Studio)
- Systemic design theory, method, and disciplinary foundations
- Flourishing (strongly sustainable) business and polices to achieve flourishing societies and cultural sustainability
(Co-founder of the Flourishing Enterprise Institute and SSBMG research group, co-designer of the new Toolkit project)
- Innovations in learning media and scholarly publishing
- Dialogic design and collaborative foresight process.
I founded Redesign Network in 2001, an innovation research design firm with a network of associates in the US and Toronto. Redesign specializes in systemic design for information services, with a sector focus on professional practice and electronic publishing, including clinical informatics, medical and higher education, and other complex work systems. We recently merged my US boutique firm, Dialogic Design International. For a decade DDI convened SDD and other co-creation workshops for long-horizon foresight planning, and innovation research for new governance and organizational transformation. Redesign encompasses both service promises.
I’m involved in the Relating Systems Thinking and Design (RSD) symposia series, and serve on the (first) board of the Systemic Design Association (SDA), after 6 years of facilitating the SDRN with co-founders Birger Sevaldson (AHO) and Alex Ryan (MaRS). I’m also on the board of the Institute for 21st Century Agoras, and engaged with its worldwide practice network to advance dialogic design practice and theory for inclusive, multi-stakeholder participation for policy co-creation and civil society engagement.
In my Rosenfeld (2013) book Design for Care, I develop and promote effective practices for designing better service experiences in healthcare. Design for Care seeks to establish roles for information, service, and system designers as critical team members in the health professions, as necessary as other traditional roles in the healthcare system.
My Union Institute doctorate (2000) examined the relationship of organizational values embedded in innovation processes to the maintenance of power and decision control. This work inspired continuing research into the organizational dynamics of innovation, collaborative information practices, and how people think with and use information. My current management research involves changing organizational practices to enable reflective renewal to improve innovation and facilitate transformation.
My lifelong professional and social interests are to humanize systems and institutions, enabling harmonious futures co-created through collective wisdom. You can read more on my Publications page.