What Counts as Evidence in Healthcare Service Design?

Peter Jones Design for Care, Design research, Human-centered design

Evidence-Based Service Design From Chapter5, Design for Care Inpatients spend most of their time during hospital treatment and recovery in a bed, often in a shared room. It might be obvious to anyone who has even visited a hospital room that the experience of resting and waiting in this sterile, artificial environment could be greatly improved. The everyday experience of the inpatient constitutes encounters with the physical environment—from building architecture to room layout and furniture—and the presentation of services within a hospital and specialized clinics. Most of these environments leave a lot to be desired, and designed. What if it could be proven that people heal demonstrably faster and better in beautiful, well cared for physical environments? Architecture professor Roger Ulrich’s research into the direct beneficial health effects of natural and harmonious surroundings during care provides hard evidence to support this theory. Ulrich’s 1983 article “View Through a Window May Influence Recovery from Surgery” was the first scientific recognition of the capacity of nature to accelerate healing in the clinical environment.4 Taking a patient-centric perspective from the outset, Ulrich demonstrated …

Design for Health Journeys: Rethinking the Many Points of Care

Peter Jones Design for Care, Human-centered design, Service Design

How can design facilitate better encounters and outcomes for those navigating healthcare systems? An Explorations event at Strategic Innovation Lab Monday, April 30, 2012 – 5:00pm – 7:00pm Healthcare systems are institutional and slow to change, yet people are adaptive and respond to culture and technologies. By observing how people seek health betterment and navigate healthcare, designers are able to respond with innovations in service, system and environment. By prioritizing human experience, inclusive design and human-environment interaction, the design community is positioned to positively impact the health and wellness domain. Join us as designers and researchers from OCAD University and U of T share current research and concepts for care-centred service. We’ll engage questions and struggle to reach beyond conventional “delivery of care,” exploring the meanings of the journey to health, the meaning of care at the end of life, and the meaning of care in design. With Peter Jones,Oksana Kachur, Dr. Henry Moller,  Kate Sellen The Explorations previews a talk (and panel session) I’m giving at Webvisions Portland, May 17:  Designing Care Services For Health Seeking But there is …