Design for Health Journeys: Rethinking the Many Points of Care

Peter Jones Design for Care, Human-centered design, Service Design

How can design facilitate better encounters and outcomes for those navigating healthcare systems?

An Explorations event at Strategic Innovation Lab

Monday, April 30, 2012 – 5:00pm – 7:00pm

Healthcare systems are institutional and slow to change, yet people are adaptive and respond to culture and technologies. By observing how people seek health betterment and navigate healthcare, designers are able to respond with innovations in service, system and environment. By prioritizing human experience, inclusive design and human-environment interaction, the design community is positioned to positively impact the health and wellness domain. Join us as designers and researchers from OCAD University and U of T share current research and concepts for care-centred service. We’ll engage questions and struggle to reach beyond conventional “delivery of care,” exploring the meanings of the journey to health, the meaning of care at the end of life, and the meaning of care in design.

With Peter Jones,Oksana Kachur, Dr. Henry Moller,  Kate Sellen

The Explorations previews a talk (and panel session) I’m giving at Webvisions Portland, May 17:  Designing Care Services For Health Seeking
But there is one service channel that we all are touched by, which may seem sheltered from disruptions. When we need direct care, the one service we cannot live without is clinical care from our physicians. Yet we continue to speak different languages, in spite of the easy reach of web services for unlimited personal research.  As health seekers, we the public use almost any web resource to find pertinent help. Yet doctors and clinicians are professionally constrained to a world of evidence.  Their IT future needs design help. For your own safety, you may not want them using most of the EMRs on the market today. How are medical practices changing with the evolution of the web? How can we improve the high tech and high touch relationship between health seekers and their clinical care?