Metaplanning with Design Journeys

Peter Jones Co-Creation, Social Systems Design, Systemic Design, Systems Thinking

The Journeys are staged to help the organising team separate the goals of each stage of learning, and to structure the participation for stakeholders in a clearly defined way, with a definitive logic. The Journeys design approach is all pre-development (or implementation) and can be understood as a complete metaplanning[1] and strategic design planning process, but for complex social systems and system change intervention. A participatory design style is essential to system metaplanning because the planners will be the stakeholders and risk-bearers, those with skin-in-the-game, who will be responsible for implementation.  Therefore it’s critical they understand every step of the design planning journey. Real stakeholders invested in the outcome might be very different than the convenience-sample groups that we drum up for organizational workshops, or in the public sector invitational sessions we often convene. The five-sided figure shows a model for stakeholder sampling, based on Alexander Christakis – who defined …

Design Journeys – A Systemic Design Tourbook

Peter Jones Service Design, Social Systems Design, Systemic Design

Kristel Van Ael and I completed a year-long project for this special book, designing the first practitioner handbook for systemic design practice. BIS Publishers is listing the book, and it will be in print by May. We summarize the value proposition as follows: This book presents important new developments in systemic design, guided into practitioner pathways that teach the power of using visual tools in collaborative dialogue to make sense of complexity. As the 21st century becomes ever-more complicated, leaders and changemakers are forced to deal with highly complex issues on a daily basis, with decisions that may have impacts far into the future.  Accessibly designed as a launchpad for both new learners and experienced practitioners, Design Journeys Through Complex Systems will affirmatively shift how you, your team, and client projects generate insights about high-complexity problems. With the book’s 30 design techniques presented in context, you will discover powerful insights …

Handbook of Systems Sciences

Peter Jones Cybernetics, Systemic Design, Systems Thinking

A Massive Tome – Too Big for Home? The Springer Handbook of Systems Sciences, at nearly 1500 pages, isn’t the desk reference for everybody. Today the major science publishing platforms provide references and edited books as independent, searchable chapters, so a web search should find most of these. The Handbook has 9 sections and 49 chapters, ranging from systemic design. The Handbook included mainly what I would call second and third generation systems science. The volume is co-edited by two past-presidents of ISSS, and maybe 7 others wrote chapters, as well as Michael Lissack, recent president of ASC. Unlike an Encyclopedia, the Handbook did not aim to index the field or update the popular topics in systems thinking. These are largely works from 21st century systems theory, relevant to applied research and practice. The section areas included: Systems modeling and methodology Management and organizations Systems practice Complex systems modeling Systems …

SDN Touchpoint: Systems Thinking in Service Design

Peter Jones Design for Practice, Service Design, Systemic Design

Touchpoint is back! The long-awaited issue on systems thinking in service design was just published by the Service Design Network, and of course, we find it is beautifully designed. The guest editors were two well-regarded academics, J. Tuomas Harviainen from Tampere University and Josina Vink, who is a graduate of an early cohort in the OCADU SFI MDes program, and is now a service design professor at Oslo’s AHO, a partner school of ours for many years. Josina’s editorial titled “The Systems Turn in Service Design” sets out a grand challenge for both disciplines: “There is a transition underway in service design that ischallenging traditional ways of working. As the scopeof service design projects continues to expand, servicedesigners are increasingly confronted by the immensecomplexity of overlapping service systems. Amidentangled global crises – including climate change,migration, eroding democratic norms and strainedhealthcare systems – there is growing awareness of theurgent need for …