Systemic Design for Health Services Innovation

Peter Jones Design for Care, Service Design

Systemic Design for Health Services Innovation

Presentation at Frontier of Service Systems Science 2012, Tokyo Institute of Technology, February 23, 2012
Healthcare as an industry faces multiple crises that require systemic solutions, not piecemeal fixes. Systemic design is not “innovation” in the popular sense of creating new IT systems or services.  Systemic design addresses root causes responsible for the perceived crisis state, addressing factors such as healthcare access, availability of primary care, instituonal business models, fragmented information channels, and over-reliance on specialization.

Approaches are presented for long-range foresight to align future service design with expected societal requirements as well as local community health needs.  Yet today healthcare services are resistant to systemic  innovation as clinics and hospitals are (necessarily) risk-averse institutions.

Service innovation in healthcare must be articulated as a function of the values of care and the needs of all stakeholders and health seekers, and not merely the functions of efficiency and risk. This requires a care-centered service design approach for healthcare systems.

(Look for Slideshare here following presentation date)