Designing for Care

Peter Jones Wu Wei

Reposted from the Rosenfeld book site / author blog. I am inviting experienced designers (and professionals and administrators) to review and advise the course of a new book, Design for Care. Interested and interesting people can register on the book’s community site at designforcare.com. Healthcare is a sector of complex interconnected systems. If we act only on the domains for which we have access and personal knowledge, we may interfere with or fail to account for other parts of the system. Therefore, the concept of this vertical book on healthcare design is to build bridges across the related systems, roles, and structures in healthcare. We hope to enable dialogue between designing for patient experiences, consumer health information, institutional experiences, and professional practice. I believe they are all interrelated, and the prepared designer will be more effective when they understand the problems, solutions, and methods in the realms of care experience …

Intent and Content: Unbooking the Book

Peter Jones Information Ecology, Wu Wei

Industrial and communications designers, authors, new publishers, product innovators  –  Everyone is rethinking The Book in 2009. So then who owns the concept of the book, anyway? Publishers? Society at large? Those of us who say so? And if we say so, does said ownership prevent certain types of  innovation? What we don’t know about the book can help, or stifle the uptake of its innovation.  “Ceci n’est pas une livre.” Yes, this is not a book. “The Book” is an object of cultural invention and centuries of evolution. The print book is the embodiment of a perfect marriage of Gutenberg press technology and the editorial management and distribution of publishing. The Gutenberg Bible was not immediately recognized by those who read it as a “book.” The texts were extremely expensive, and for over a century  printed texts were inaccessible to laypeople. Even so, hand-printed texts were considered the more …

Interaction flow or Activity flow?

Peter Jones Information Ecology

Boxes and Arrows is a great source for the publication of in-depth discussions of ideas and concepts emerging in the user experience community. Originally more of an information architects how-to, nuts & bolts go-to service, it has grown into a true eJournal with good editorial review and a “real” community of readers that know each other (supra-virtual?). EiC Christina Wodtke and editor Austin Govella have done a great job of encouraging publications beyond the expected scope in the IA readership. A new, well-cited article by (another sharp alumnus of Calgary’s nForm shop) Trevor van Gorp –  Design for Emotion and Flow – brought a raft of comments related to designing for flow and to enhance positive emotional response in an interactive experience. Trevor gives a guidelines for design based on his research and the classical model from Csikszentmihalyi: 1. A clear goal… The user navigates to accomplish a task, like …

Designing design in non-design organizations

Peter Jones Innovation

Should designers embed with their clients? Designers have tied themselves closely to their clients since the early days of the Vatican. In design consulting, you must understand your clients’ business to advise effectively. So we have to work closely with clients to understand their users/customers. We’ve done this since 2001 as a boutique research/design consulting firm, and have noticed that smaller consulting firms have always done this. Its the larger firms likeIDEO that have to formalize a process for customer intimacy – but when you’re already close to your client, you nurture them in many ways outside of the contractual relationship. The evolving processes of “Design 3.0” have now also turned this imperative toward the organization itself – organizational processes are becoming “designable options.”  In ever more projects, we are advising user experience processes, consulting on overall product design and branding, conducting holistic UX research (end to end), and advising …