What is dialogic design anyway?

Peter Jones Dialogic Design

Are you guys just making this up? Weren’t you just calling it Structured Design Process a month ago? Wasn’t it Interactive Management for 20 years? (No, Yes, Yes …) Today’s discussion on Blogora with Surinder Batra on IM and KM raised the realization that many of us are viewing phenomena of collective intelligence from the perspective of different practices, and we’re not using a “lingua franca of the same realm.” Dialogic Design as Organizational KM Both IM and Nonaka’s theory of the knowledge creation cycle rely on several stages of interaction to transform the functions of knowledge, from the personal and tacit to the shared and organizationally accessible. Perhaps the most significant barrier to organizational KM is the inability to coordinate the transformation of knowledge “on demand,” for the emergent needs of the business. It would appear the SDD process creates a new type of knowledge cycle, a collaborative model, …

Dialogue on design ecologies

Peter Jones Dialogic Design

How rare an event to walk unexpectedly into Socratic dialogue, in process. Friday’s Media Ecology workshop at U of T, hosted by Mogens Olesen and Bob Logan, was found in Bob’s office, where he and about 7 others were in process already, and after us, 2 more walking in, into an intimately cramped space. The tight office required everyone to lean in, make contact, and attend closely. In future sessions, I would recommend alternating these informal dialogues between larger and smaller rooms to encourage the interaction that results from people having to sit on tables or stand by the door. It lends urgency and a conspiratorial air to the proceedings. Proceedings which ranged quite widely – And if you weren’t there, my reporting from notes may not make sense as a narrative flow, as it was an open dialogue. I’ve tried to capture the spirit of the dialogue here, but …

Dialogue as unmediated design

Peter Jones Dialogic Design

Or at least, less-mediated design. A goal and an inherent value of participatory design is that of engaging users directly in a design processes, to minimize the translation of features by designers. The goal of direct participation is not to reduce the cycle time incurred between cycles of user-centered design, prototyping, and user assessment, although that happens. The goal is to maximize user ownership of the design for their own work practices, and to minimize the influence designers have in articulating the significant features in the application space. Participatory design has a values orientation that respects the intelligence and autonomy of participants in their own work practices. Dialogic design also aims to minimize designer mediation, even if through a facilitated process. By enabling participation of all stakeholders in a design dialogue – aspires to immediacy. The principle of requisite autonomy is honored in all SDD sessions, which requires the autonomy …

Tao of Dialogue

Peter Jones Dialogic Design

Lao Tze imagined a way of serving others and giving up your own ideas: In caring for others and serving heaven, There is nothing like using restraint. Restraint begins with giving up one’s own ideas. This depends on Virtue gathered in the past. If there is a good store of Virtue, then nothing is impossible. If nothing is impossible, then there are no limits. If a man knows no limits, then he is fit to be a ruler. The mother principle of ruling holds good for a long time. This is called having deep roots and a firm foundation, The Tao of long life and eternal vision. Working in Dialogue means giving up your role as expert and engaging with all others as if they were the only voices that matter. Dialogic design is our process of designing social systems and complex services in participatory design dialogue. Dialogue enables people …