Integrative Design Healthcare Charette

Peter Jones Design for Care, Innovation, Systemic Design

Prof John Marshall, program director for the new Stamps School of Design Integrative Design MDes, invited us to facilitate a multi-stakeholder charrette in December with their students and professors to develop proposals for the Ann Arbor VA Hospital and community. Working with John and the VA’s key stakeholders for innovation and ambulatory care, the Redesign team employed a modified Basadur Simplexity structure to guide the proceedings. The charrette included medical industry professionals, design leads and managers from Guardian Industries, Stryker, U.S. Army veterans, and of course stakeholders from the VA Healthcare System to work in small groups to identify, map out and explore core challenges for proposing focal points for action. The Stamps graduate design students produced excellent footage and photographs to document the session.   Redesign partner Patricia sketched the full-length visual narrative to capture the process, stages, and plenary results from the day’s sessions. The focus of the workshop entailed two significant challenges: How do we develop different ways of understanding what is important to VA patients? How can we go about creating connections with our patients beyond their disease process or treatment?   …

Healthcare Design as Extraordinary Service

Peter Jones Design for Care, Organization, Systemic Design

Lisa Norton, a professor in the School of the Art Institute of Chicago, conducted an interview with me earlier this year for Integral Leadership Review and also published it on her own Design Being.  Titled Healthcare Design as Extraordinary Service, its available both online and as a PDF article. Several paragraphs are included herein to bring this back home to Design Dialogues. She opens with: Leveraging systems thinking, human-centered design, and information architecture, his Redesign Network serves the emergence of healthcare service systems capable of taking better care of human beings. By developing schemas for more comprehensive understanding of systemic conditions, Peter Jones is defining new intersections and innovation spaces in healthcare and information-intensive services. In the following interview, Dr. Jones shares first-person reflections and insights on patterns in organizational leadership and influence, as well as his hopes and concerns for the future of healthcare systems design. Lisa writes: “In the developed world, every citizen is impacted on several levels by their proximity to or distance from, care services and health support. Design for Care reframes the objectified “patient” and “user” categories as health seekers. …

Fear and Loathing of Evidence in Design Research

Peter Jones Design for Care, Design for Practice, Design research

Depending on the discourses you follow, you might notice “design-led everything” has charged ahead with design thinking, speculative and design futures, empathic HCD and so on. Design research and advanced methods have lagged in these discourses. Emerging designers could easily believe that a product/service business case can be supported by small-sample field observations and a keen sense of empathy for participants (i.e., would-be customers).  At many design schools, the belated rise of human factors (endorsed in second gen design methods) has drifted off into mixed-mashes of methods. I hate to admit how little emphasis we give to evaluation in my courses now – in the 1990’s, usability and contextual evaluations established a positive reinforcing process in competitive growth cycles. Back when money wasn’t cheap and the web wasn’t monetized by surveillance adverts, you couldn’t afford to launch a weak product. Business decisions were based on data, and we had “real data.” So the recent arguments about evidence are puzzling. Perhaps its only the difference between “evidence-based design” and what I call “design with evidence.” Don Norman has been advocating an evolution in design thinking and education with …

Service Design for Care Workshop

Peter Jones Cultural innovation, Design for Care, Social Systems Design

We have started a quarterly series of healthcare service design workshops at OCADU for stakeholder networks, health providers and health agencies.  With an explicit focus on service design and design-led research in healthcare, we hope to raise awareness of the practices and models for service design in clinical and community care settings. Workshop 1 – Inspiring health movements in community networks:  Community network innovations Dr. Rick Botelho, Family physician and U Rochester School of Medicine   Challenge:  How can we mobilize people within their local and extended social networks to socialize health learning and experience to improve population health in the community? Description:  We address the problem of community health through the approach known as catalytic innovation, creating lightweight modes of peer learning appropriate for different types of social networks (online, neighborhood, community centres). To overcome the scarcity mindset in healthcare, patients become an integral solution to these complex problems. These peer-driven services complement professional services and build growing networks of peer learning and coaching for health improvement. The Health Coaching Buddies learning process developed by Dr. Botelho represents such a convenient, …