OFF + ON

UK’s Trendwatching gives us OFF=ON. Everything offline takes on characteristics of the online (esp Web 2.0) world. Indeed this is a trend many of us have pushed with clients overly investing their brands in one medium/world or the other, but not both effectively. The primary vector in their article is mapping online features, design, and . . . → Read More: OFF + ON

Designing design in non-design organizations

Should designers embed with their clients?

Designers have tied themselves closely to their clients since the early days of the Vatican. In design consulting, you must understand your clients’ business to advise effectively. So we have to work closely with clients to understand their users/customers.

We’ve done this since 2001 as a boutique research/design consulting . . . → Read More: Designing design in non-design organizations

Failure is a Matter of Timing

On Boxes and Arrows, Part II of We Tried to Warn You! is now up, with several great comments that are worth the visit. Boxes and Arrows is a truly beautiful and readable online publication, one that I recommend as an example of how to do things right. One of the core points in Part . . . → Read More: Failure is a Matter of Timing

Socializing Business Decisions

What are the most effective ways to coordinate organizational transformation? Theories and experiences differ widely. Nearly all schools of strategic transformation assume a top-down decisionmaking style that wreaks “transformation” like a plague of new process changes across the organization. When the dust settles, it’s often the case that it was just another re-org, and now . . . → Read More: Socializing Business Decisions