As I’ve continued to develop material for the Design for Care project, I’m struck by the difference between design for practice and design for individual health-seeking. In designing for practice, ethnographic research and work domain analysis enable us to understand the range of activities and scope of work performed in professional work. A rigorous analysis of . . . → Read More: First Person Design for Healthcare Innovation
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The new year often finds blogs and commentators concerned with the memes and themes of the oncoming era hurtling toward us. Participating as I do in the more “abstract” design communities (e.g., experience, anthro, service design, strategic innovation, interaction, information architecture) I observe a lot of unproductive self-definition. This takes the form of pronouncements about what . . . → Read More: Who will we be when Design grows up? I’m holding a physical copy of most the inspiring, wonderfully visual and tactile business book ever written and produced. Because this self-published book was designed, not so much edited, the end result is both visual spectacular and readily understandable. Business Model Generation, by Alex Osterwalder and Yves Pigneur, and designed by Toronto’s own Alan Smith (of The . . . → Read More: The exquisite artfulness of new business design So we’re in an everlasting downturn and nobody is really sure what’s next in store for any industry, newspapers, broadcast, publishing, financial, automotive, retail, construction, food production, energy, healthcare. If the rational, reasonable Western world is in such a fit of uncertainty, we clearly need to be innovating our way forward. Designers have always been up to . . . → Read More: Innovating as if your Future Depended on it. After attending a game-changing event, how do you share the experience so that a casual reader understands the impact? That, perhaps, there is a game being changed and that some projects we believed important before the event may appear less consequential after the event. The 2009 Global Forum, Business as an Agent for World Benefit at Case . . . → Read More: Design + Business as Agents of World Benefit |
Blogs have evolved into several popular forms - mine is an old-school online publication of written works in progress. While the topics range widely, they reveal my interest in understanding the emerging social meaning of technology in use, finding better ways of designing for knowledge and organizational practices, and progressive interpretations of systemic innovation. The title is meaningful - I see design processes as dialogic. Not just iterative, but design as languaging, both verbal & visual. We co-create & co-interpret in shared languages. A dialogic orientation requires we discover and appreciate the perspectives of all participants in a socio-technical system. Dialogue is performative designing - it requires both discipline and improvisation, to enable emergence of new meaning in human systems. We hold these dialogues every 2nd Wednesday in Toronto: Realize that dialogue has occurred when speaking leads to a new state of mutual understanding, and right action arises. This is also the purpose of designing. |
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