Rethinking “Design” in the Public Sector

(Edited version first published in Jan 2016 Canadian Government Executive )

Government is widely perceived as lagging and fragmented in providing integrated online services to citizens. In the meantime, people take to the Web for managing nearly every service and information requirement. We have learned to expect a high quality of customer service online, well-designed sites . . . → Read More: Rethinking “Design” in the Public Sector

Kenneth Boulding: Designing the Designers

“I suppose what I am really suggesting is a kind of third order mutation to redesign the institutions that design the designers of the designers. This may sound ambitious, but it is, I think, the only response which is likely to deal with quiet extraordinary crises of our times.”

. . . → Read More: Kenneth Boulding: Designing the Designers

Announcing RSD5, Relating Systems Thinking to Design 5

RSD5  Systemic Design for Social Complexity

Relating Systems Thinking and Design 5 Symposium OCAD University      Toronto, Canada      October 13-15, 2016

The RSD series has advanced an agenda for exploring a strong integration between systems thinking and design to take on the most important challenges facing our planet today. RSD4 held in Banff, Canada September 2015 . . . → Read More: Announcing RSD5, Relating Systems Thinking to Design 5

Service Design for Care Workshop

We have started a quarterly series of healthcare service design workshops at OCADU for stakeholder networks, health providers and health agencies.  With an explicit focus on service design and design-led research in healthcare, we hope to raise awareness of the practices and models for service design in clinical and community care settings.

Workshop 1 – Inspiring health . . . → Read More: Service Design for Care Workshop