Edge Practices: How Do You Measure Value?

Every design discipline (even industrial design) has had to develop its best rationale for the question “why should we keep/hire/use you guys?” If they keep asking, “what is it you do again?” you may have more work to do more on strategic communication.

Emerging practices will always be considered marginal at first, within an organization. . . . → Read More: Edge Practices: How Do You Measure Value?

Relating Systems Thinking & Design 3

RSD3 2014 Symposium

Following the successful Relating Systems Thinking & Design (RSD2 symposium) last year, RSD3 seeks to engage a wider audience, maintaining the lightweight style of a small symposium where every participant can easily meet. Registration is open for RSD3 – taking place again at the Oslo School of Architecture and Design, October 15-17.

. . . → Read More: Relating Systems Thinking & Design 3

Managing Healthcare Innovation as a Design Process

Based on a talk for the Southern Ohio branch of the Project Management Institute (Healthcare group). Many thanks to PMI for their sponsorship.

Healthcare innovation has been led by technology providers, almost entirely, over the period we consider relevant to “innovation” (1970’s – current). Innovation has been a supply-side approach, led by information technology (EMRs . . . → Read More: Managing Healthcare Innovation as a Design Process

Healthcare Service Design: Co-creating better healthcare experiences

As Design for Care launched in early June, O’Reilly Media kindly coordinated the second webcast on healthcare service design as an integrated practice of empathic design, to a live audience of about 500.  The post-webcast video is now online and at your regular YouTube stations:

The webinar maps design practices and methods found effective . . . → Read More: Healthcare Service Design: Co-creating better healthcare experiences