Managing Healthcare Innovation as a Design Process

Based on a talk for the Southern Ohio branch of the Project Management Institute (Healthcare group). Many thanks to PMI for their sponsorship.

Healthcare innovation has been led by technology providers, almost entirely, over the period we consider relevant to “innovation” (1970’s – current). Innovation has been a supply-side approach, led by information technology (EMRs . . . → Read More: Managing Healthcare Innovation as a Design Process

Healthcare Service Design: Co-creating better healthcare experiences

As Design for Care launched in early June, O’Reilly Media kindly coordinated the second webcast on healthcare service design as an integrated practice of empathic design, to a live audience of about 500.  The post-webcast video is now online and at your regular YouTube stations:

The webinar maps design practices and methods found effective . . . → Read More: Healthcare Service Design: Co-creating better healthcare experiences

If disruption is too slow to notice, is it still innovation?

Slownovation in Healthcare?

Atul Gawande travels back in time through the lens of the history to uncover biases in sociotechnical practices and finds an archetypal problem: Fixation on technology, while ignoring the simple field fix.  He compares two medical practice innovations from over 150 years ago, in the recent New Yorker article Slow Ideas. The . . . → Read More: If disruption is too slow to notice, is it still innovation?

Design for Care | Opening Book Day

As promised, my book Design for Care is in print and available at Rosenfeld Media and Amazon, with some of the early testimonials. So many engaged designers and healthcare innovators have contributed to the book, so on its launch I’m becoming aware of the relationships and communities standing behind me as the book and their . . . → Read More: Design for Care | Opening Book Day