Participation in Healthcare Systems: Patients aren’t Customers

My favorite healthcare blog KevinMD posts every so often with an eloquent heartfelt piece on the problem of patients as customers. In This is Why Patients Cannot be Customers Dr. Tanya Feke points out that:

A study in the British Journal of General Practice showed how patient satisfaction surveys can be skewed. More than 980,000 . . . → Read More: Participation in Healthcare Systems: Patients aren’t Customers

Announcing RSD5, Relating Systems Thinking to Design 5

RSD5  Systemic Design for Social Complexity

Relating Systems Thinking and Design 5 Symposium OCAD University      Toronto, Canada      October 13-15, 2016

The RSD series has advanced an agenda for exploring a strong integration between systems thinking and design to take on the most important challenges facing our planet today. RSD4 held in Banff, Canada September 2015 . . . → Read More: Announcing RSD5, Relating Systems Thinking to Design 5

Edge Practices: How Do You Measure Value?

Every design discipline (even industrial design) has had to develop its best rationale for the question “why should we keep/hire/use you guys?” If they keep asking, “what is it you do again?” you may have more work to do more on strategic communication.

Emerging practices will always be considered marginal at first, within an organization. . . . → Read More: Edge Practices: How Do You Measure Value?

Relating Systems Thinking & Design 3

RSD3 2014 Symposium

Following the successful Relating Systems Thinking & Design (RSD2 symposium) last year, RSD3 seeks to engage a wider audience, maintaining the lightweight style of a small symposium where every participant can easily meet. Registration is open for RSD3 – taking place again at the Oslo School of Architecture and Design, October 15-17.

. . . → Read More: Relating Systems Thinking & Design 3