Soft Service Design: Campus Mental Health

Design for Health (2017)

Design for Health – Published by Routledge May 2017,   Edited by Emmanuel Tsekleves and Rachel Cooper (Editorial overview of book and chapters)

Chapter 3:  Soft Service Design around the Envelope of Healthcare

Better alternatives to improving population health have been sought by healthcare policymakers and the front-line clinicians who see patients in . . . → Read More: Soft Service Design: Campus Mental Health

Participation in Healthcare Systems: Patients aren’t Customers

My favorite healthcare blog KevinMD posts every so often with an eloquent heartfelt piece on the problem of patients as customers. In This is Why Patients Cannot be Customers Dr. Tanya Feke points out that:

A study in the British Journal of General Practice showed how patient satisfaction surveys can be skewed. More than 980,000 . . . → Read More: Participation in Healthcare Systems: Patients aren’t Customers

Announcing RSD5, Relating Systems Thinking to Design 5

RSD5  Systemic Design for Social Complexity

Relating Systems Thinking and Design 5 Symposium OCAD University      Toronto, Canada      October 13-15, 2016

The RSD series has advanced an agenda for exploring a strong integration between systems thinking and design to take on the most important challenges facing our planet today. RSD4 held in Banff, Canada September 2015 . . . → Read More: Announcing RSD5, Relating Systems Thinking to Design 5

Edge Practices: How Do You Measure Value?

Every design discipline (even industrial design) has had to develop its best rationale for the question “why should we keep/hire/use you guys?” If they keep asking, “what is it you do again?” you may have more work to do more on strategic communication.

Emerging practices will always be considered marginal at first, within an organization. . . . → Read More: Edge Practices: How Do You Measure Value?