Wisdom of Caring and Empathic Practice

For over 10 years (at least since the 1997 Dorothy Leonard article Sparking Innovation through Empathic Design) design research has advocated the practice of empathic design, listening closely to customers and learning from their behaviors to innovate for unspoken “needs.”  We might consider this common knowledge at this cycle of practice, or even “common wisdom.”

. . . → Read More: Wisdom of Caring and Empathic Practice

Designing a Future for our Future

You know the Singularity is coming. Get ready for The Multiplicity.

The workshop entices participants to co-create a future in collaboration as an act of personal foresight. We take on the creation of possible personal scenarios that confront the future opportunities for humanity, positioning our inherent multiplicities as creative narratives to counter the technologically-determined future . . . → Read More: Designing a Future for our Future

Avoiding Informatics Overload

Mark Hurst posts on Good Experience the argument that information overload suppresses comprehension and creates an absence of understanding and retention: To solve info overload, make friends with The Nothing

In my experience this is true, and is moreover a testable proposition.  Mark says:

Because the only way to really make information disappear, these days, . . . → Read More: Avoiding Informatics Overload

Experience research: Making Sense of Sensemakers?

Consider design research – is it a discipline or no? Consider design researchers – researchers or are we really design consultants? A discipline has a body of knowledge, and a clear way of contributing to literature so that we know what we know.  A real discipline has a theoretical base, and ways of using that . . . → Read More: Experience research: Making Sense of Sensemakers?