Rethinking “Design” in the Public Sector

(Edited version first published in Jan 2016 Canadian Government Executive )

Government is widely perceived as lagging and fragmented in providing integrated online services to citizens. In the meantime, people take to the Web for managing nearly every service and information requirement. We have learned to expect a high quality of customer service online, well-designed sites . . . → Read More: Rethinking “Design” in the Public Sector

Systemic Barriers to Effective Societal Response to Terrorism

“Organizational learning must concern itself not with static entities called organizations, but with an active process of organizing which is, at root, a cognitive enterprise. Individual members are continually engaged in attempting to know the organization, and to know themselves in the context of the organization. At the same time, their continuing efforts to know and to test their knowledge represent the . . . → Read More: Systemic Barriers to Effective Societal Response to Terrorism

Future Evolution of Canadian Governance in the Digital Era

A team of faculty and grad students with the OCAD U Strategic Innovation Lab facilitated a series of civic and expert engagements for an ongoing SSHRC research project on futures of governance, led by PI Evert Lindquist of U Victoria.  The sLab contribution was to iteratively develop a Gigamap, a snapshot of which is shown here. . . . → Read More: Future Evolution of Canadian Governance in the Digital Era