Five Ways Design Firms Fail at Innovation

I know HBR is about the success story, so we are all awkward when it comes to writign about failure, the focus of the special online issue. I wrote a book about organizational and product failure, in 2008, and was told by designers even in that golden year of failures that “fail doesn’t sell.”  But . . . → Read More: Five Ways Design Firms Fail at Innovation

Designing for Whole Systems & Services in Healthcare

We’re at CHI 2011 Vancouver, Tuesday May 10 for this Special Interest Group. Please join us if you’re at CHI!

Abstract

This CHI 2011 SIG provides a workshop for collective problem finding and community identification. The goal is to initiate a working group to coordinate systemic design research issues across practitioner communities. This SIG addresses . . . → Read More: Designing for Whole Systems & Services in Healthcare

Hybrid Design Research Method: Roundtable Review

[110] in the Methods You Don’t Use Yet series

Expert Roundtable Review

Problem:  For a product or service inquiry, we often see the need to rapidly gather highly relevant feedback and informed opinions on a new concept. A similar problem is noted when a project team is identifying the opportunities for innovation and must conduct . . . → Read More: Hybrid Design Research Method: Roundtable Review

Experience research: Making Sense of Sensemakers?

Consider design research – is it a discipline or no? Consider design researchers – researchers or are we really design consultants? A discipline has a body of knowledge, and a clear way of contributing to literature so that we know what we know.  A real discipline has a theoretical base, and ways of using that . . . → Read More: Experience research: Making Sense of Sensemakers?