Challenges & Opportunities of Healthcare Innovation Centers

As an innovation research consultant working with healthcare services, I’d say one of the most significant trends in the last two years has been the creation of multidisciplinary, cross-service healthcare innovation centers. In a recent interview with Clinical Innovation and Technology magazine, I learned about their recent issue which featured this trend and revealed new . . . → Read More: Challenges & Opportunities of Healthcare Innovation Centers

(What can we change with) The Care Design Network?

Design for Care was written with the help and advice from a book development community (on the Ning platform). Recently converted to a practitioner hub, the Care Design Network offers a full-featured online community for continuing with the journey of design engagement. The previous URL designforcare.com now points to the Rosenfeld Media site for the . . . → Read More: (What can we change with) The Care Design Network?

The Unintended Consequences of Uncaring Automation

I’m completing the final sections of the manuscript for the two-year project researching and writing the Rosenfeld Media book Design for Care.   A central theme weaving together the 8 chapters is systemic design, the adoption of a whole system (social cybernetic) approach to the complex design situations in healthcare.  Variations in this thinking range from . . . → Read More: The Unintended Consequences of Uncaring Automation

Designing Leadership: The Voice of “Experience” in Healthcare

(This piece is concurrently posted at the first Healthcare Experience Design conference site, where I’ll be speaking April 11.)

Patients are not users, and people are not (yet)  patients until under a doctor’s care. Where does the user experience of health actually live?

Healthcare is systemic at every level of observation, and traditional user-centered design . . . → Read More: Designing Leadership: The Voice of “Experience” in Healthcare