I’m completing the final sections of the manuscript for the two-year project researching and writing the Rosenfeld Media book Design for Care. A central theme weaving together the 8 chapters is systemic design, the adoption of a whole system (social cybernetic) approach to the complex design situations in healthcare. Variations in this thinking range from . . . → Read More: The Unintended Consequences of Uncaring Automation
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(This piece is concurrently posted at the first Healthcare Experience Design conference site, where I’ll be speaking April 11.) Patients are not users, and people are not (yet) patients until under a doctor’s care. Where does the user experience of health actually live? Healthcare is systemic at every level of observation, and traditional user-centered design . . . → Read More: Designing Leadership: The Voice of “Experience” in Healthcare Architecture, interior design and clinical devices have adopted evidence-based design (EBD) and these fields actively contribute to its development through major projects, journal articles, and conferences. Evidence based design is a rigorous design equivalent to the careful application of scholarly evidence in informing care decisions. It is a healthcare term of art and has meaning . . . → Read More: Evidence Based Experience Design I wonder why scientists, who require significant levels of validation in work in their own disciplines, make rather un-scientific analyses about scientific practices. In this case, paper publishing and peer review. Peer review, the blind circulation of research manuscripts among a community of reviewers for assessing editorial and content fit to a journal topic, has . . . → Read More: Critiquing the Critics of Peer-Review |
Design Dialogues invites you to examine ideas, new and old. Everything humanity creates is work-in-progress, and so is open to dialogue. Re-visions and re-views are welcome. Design Dialogues is for working out ideas, before they find their way into practice or in actual publications. Innovators all face an urgent challenge to make the differences that must happen; there is no longer any status quo. Many of our trusted institutions & social contracts are now broken. Whether from fear or habit, our culture is not yet innovating democratically. We do not really know how to collaborate sufficiently to the task. From healthcare to finance, politics to education, infrastructures & decision processes, we can & must reinvent our own futures. These social systems have evolved beyond their capacity to transform by management. Collaboration is insufficient - We truly need new ways of working, deciding, and organizing. Of the many ways to collaborative intelligence, some demonstrably better than others. Dialogic design, based on systems thinking & design science, offers a validated way to create new understandings, design systemically, & act democratically on the deep drivers of a problem. A community of practice meets for these dialogues in person every 2nd Wednesday in Toronto: Art, science, and design are three ways of knowing, and in the field of action they inform each other. All modes must be recruited if we are to interfere & reinvent social systems. Your participation is required. |
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