The Unintended Consequences of Uncaring Automation

I’m completing the final sections of the manuscript for the two-year project researching and writing the Rosenfeld Media book Design for Care.   A central theme weaving together the 8 chapters is systemic design, the adoption of a whole system (social cybernetic) approach to the complex design situations in healthcare.  Variations in this thinking range from . . . → Read More: The Unintended Consequences of Uncaring Automation

Designing Leadership: The Voice of “Experience” in Healthcare

(This piece is concurrently posted at the first Healthcare Experience Design conference site, where I’ll be speaking April 11.)

Patients are not users, and people are not (yet)  patients until under a doctor’s care. Where does the user experience of health actually live?

Healthcare is systemic at every level of observation, and traditional user-centered design . . . → Read More: Designing Leadership: The Voice of “Experience” in Healthcare

Evidence Based Experience Design

Architecture, interior design and clinical devices have adopted evidence-based design (EBD) and these fields actively contribute to its development through major projects, journal articles, and conferences. Evidence based design is a rigorous design equivalent to the careful application of scholarly evidence in informing care decisions. It is a healthcare term of art and has meaning . . . → Read More: Evidence Based Experience Design

Critiquing the Critics of Peer-Review

I wonder why scientists, who require significant levels of validation in work in their own disciplines, make rather un-scientific analyses about scientific practices. In this case, paper publishing and peer review.

Peer review, the blind circulation of research manuscripts among a community of reviewers for assessing editorial and content fit to a journal topic, has . . . → Read More: Critiquing the Critics of Peer-Review