Design Contexts of Designing for Care

In advance of the book’s impending publication in May, I”m cross-posting a series of pieces from, within, and about the book itself. This post is also found in the Design for Care community site.

There are so many contexts in which design practice intersects with healthcare service and the critical problems anticipated in the near . . . → Read More: Design Contexts of Designing for Care

Design for Care – Clinical Design Competencies for Care Organizations

Design for Care: Future of Healthcare Service Innovation

Friday I present a new discussion of my upcoming Rosenfeld Media book Design for Care on the Healthcare Innovation by Design Pioneers webinar series, sponsored by Dr. Sam Basta. The focus of the webinar is service design in healthcare as a practice of empathic care, and the . . . → Read More: Design for Care – Clinical Design Competencies for Care Organizations

Wisdom of Caring and Empathic Practice

For over 10 years (at least since the 1997 Dorothy Leonard article Sparking Innovation through Empathic Design) design research has advocated the practice of empathic design, listening closely to customers and learning from their behaviors to innovate for unspoken “needs.”  We might consider this common knowledge at this cycle of practice, or even “common wisdom.”

. . . → Read More: Wisdom of Caring and Empathic Practice

Designing for Healthy Communities

Futures of Healthcare Service Innovation

I’m at the Medlove 2012 event in Berlin, next week Friday Nov 23 – for a day of conference presentations and design concepts in healthcare UX and service design. A practitioner’s conference, Medlove is organized as one of the series of European design and UX meetings.  Design for Care is . . . → Read More: Designing for Healthy Communities