The Healthcare Innovator’s Challenge

Adapted from Design for Care (page 253 )

The innovator’s challenge in healthcare is not a technological fix – it is more to understand and preserve core values of human care while changing practices for durable social and economic benefit. Although economic value is often a pivotal driver of innovation adoption, cost management is not . . . → Read More: The Healthcare Innovator’s Challenge

Managing Healthcare Innovation as a Design Process

Based on a talk for the Southern Ohio branch of the Project Management Institute (Healthcare group). Many thanks to PMI for their sponsorship.

Healthcare innovation has been led by technology providers, almost entirely, over the period we consider relevant to “innovation” (1970’s – current). Innovation has been a supply-side approach, led by information technology (EMRs . . . → Read More: Managing Healthcare Innovation as a Design Process

Information Empathy at the Touchpoints of Care

A well-attended roomful of IAs, designers and strategists awaited us Saturday for the first World Information Architecture Day – I was in DC at Sapient’s Arlington auditorium, with Dan Brown (@brownarama) and great folks from the National Cancer Institute. Dan led off with a talk on collaborative design teams, based on his book Designing Together.

. . . → Read More: Information Empathy at the Touchpoints of Care

The health seeker: The natural return to “normal”

The health seeker is any person aware of his or her motivation to improve his or her health, whether sick or not. Health seeking is the natural pursuit of one’s appropriate balance of well-being, the continuous moving toward a person’s own centre and recognition of “normal” health. For some, normal is just not feeling any . . . → Read More: The health seeker: The natural return to “normal”