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The first Healthcare Experience Design conference, a one-day symposium held in Boston April 11, sold out with nearly 300 participants across all sectors and industries. The program selected leading speakers and designers in four tracks of presentations: Patient-Centric Design Designing for Care: Provider Interfaces and Care Environments Facilitating Engagement New Models for Healthcare Delivery Keynote . . . → Read More: Healthcare Experience Design: 4.11.11 (This piece is concurrently posted at the first Healthcare Experience Design conference site, where I’ll be speaking April 11.) Patients are not users, and people are not (yet) patients until under a doctor’s care. Where does the user experience of health actually live? Healthcare is systemic at every level of observation, and traditional user-centered design . . . → Read More: Designing Leadership: The Voice of “Experience” in Healthcare Architecture, interior design and clinical devices have adopted evidence-based design (EBD) and these fields actively contribute to its development through major projects, journal articles, and conferences. Evidence based design is a rigorous design equivalent to the careful application of scholarly evidence in informing care decisions. It is a healthcare term of art and has meaning . . . → Read More: Evidence Based Experience Design Information seeking theories often refer to the concept of information needs, a presumed cognitive state wherein an individual’s need state triggers the search behavior characteristic of information seeking in a given context. While terms such as these have migrated from a common theory to everyday colloquial use, their use in design research should be questioned . . . → Read More: What are “Information Needs?” How do we Design for Them? A thoughtful and inspiring post from a psychiatrist, of all specialties, concerned about current medical education expanding its scope into practice and away from the centrality of the human body itself. In What’s Wrong With Medical Education Today? “I was shocked, however, to learn that anatomy had been reduced to a mere eight weeks during . . . → Read More: What’s Wrong With Medical Education Today? |
Whether from fear or habit, our culture is not innovating the democratic change sufficient to our time. We face an urgent challenge to make the differences that effect changes that so many seek. Our cultural and social institutions have peaked out, but in their wiley senescence they have protected themselves from structural innovation. From healthcare to finance, politics to education, infrastructures & decision processes, we can & must reinvent social futures. Our societal systems have grown beyond their capacity to transform by management. Collaboration alone is insufficient - We truly need new cultures of co-innovation, collectively deciding, and socially organizing. A community of practice meets for these dialogues in person every 2nd Wednesday in Toronto: Art, science, and design are different ways of knowing. In the fields of action (business, community, and social co-creation) they regenerate each other. All ways of knowing are invited to the dance of change, if we are to interfere & reinvent our values and systems to open these possibilities. Your participation is required. |
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