I’m completing the final sections of the manuscript for the two-year project researching and writing the Rosenfeld Media book Design for Care. A central theme weaving together the 8 chapters is systemic design, the adoption of a whole system (social cybernetic) approach to the complex design situations in healthcare. Variations in this thinking range from . . . → Read More: The Unintended Consequences of Uncaring Automation
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Mark Hurst posts on Good Experience the argument that information overload suppresses comprehension and creates an absence of understanding and retention: To solve info overload, make friends with The Nothing In my experience this is true, and is moreover a testable proposition. Mark says: Because the only way to really make information disappear, these days, . . . → Read More: Avoiding Informatics Overload We’re at CHI 2011 Vancouver, Tuesday May 10 for this Special Interest Group. Please join us if you’re at CHI! Abstract This CHI 2011 SIG provides a workshop for collective problem finding and community identification. The goal is to initiate a working group to coordinate systemic design research issues across practitioner communities. This SIG addresses . . . → Read More: Designing for Whole Systems & Services in Healthcare The first Healthcare Experience Design conference, a one-day symposium held in Boston April 11, sold out with nearly 300 participants across all sectors and industries. The program selected leading speakers and designers in four tracks of presentations: Patient-Centric Design Designing for Care: Provider Interfaces and Care Environments Facilitating Engagement New Models for Healthcare Delivery Keynote . . . → Read More: Healthcare Experience Design: 4.11.11 (This piece is concurrently posted at the first Healthcare Experience Design conference site, where I’ll be speaking April 11.) Patients are not users, and people are not (yet) patients until under a doctor’s care. Where does the user experience of health actually live? Healthcare is systemic at every level of observation, and traditional user-centered design . . . → Read More: Designing Leadership: The Voice of “Experience” in Healthcare |
Design Dialogues invites you to examine ideas, new and old. Everything humanity creates is work-in-progress, and so is open to dialogue. Re-visions and re-views are welcome. Design Dialogues is for working out ideas, before they find their way into practice or in actual publications. Innovators all face an urgent challenge to make the differences that must happen; there is no longer any status quo. Many of our trusted institutions & social contracts are now broken. Whether from fear or habit, our culture is not yet innovating democratically. We do not really know how to collaborate sufficiently to the task. From healthcare to finance, politics to education, infrastructures & decision processes, we can & must reinvent our own futures. These social systems have evolved beyond their capacity to transform by management. Collaboration is insufficient - We truly need new ways of working, deciding, and organizing. Of the many ways to collaborative intelligence, some demonstrably better than others. Dialogic design, based on systems thinking & design science, offers a validated way to create new understandings, design systemically, & act democratically on the deep drivers of a problem. A community of practice meets for these dialogues in person every 2nd Wednesday in Toronto: Art, science, and design are three ways of knowing, and in the field of action they inform each other. All modes must be recruited if we are to interfere & reinvent social systems. Your participation is required. |
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