As promised, my book Design for Care is in print and available at Rosenfeld Media and Amazon, with some of the early testimonials. So many engaged designers and healthcare innovators have contributed to the book, so on its launch I’m becoming aware of the relationships and communities standing behind me as the book and their . . . → Read More: Design for Care | Opening Book Day
Sometimes the fewer words the better – this long infographic (reasonably well-sourced) just tells part of the story – cost drivers and population / disease trends. What it doesn’t show are the relationships to policy (Obamacare changes), institutional change (new care models), and skilled personnel supply crises (2M nurses needed by 2020).
Source: Best . . . → Read More: Cost Drivers in the Healthcare Ecosystem
Design for Care: Future of Healthcare Service Innovation
Friday I present a new discussion of my upcoming Rosenfeld Media book Design for Care on the Healthcare Innovation by Design Pioneers webinar series, sponsored by Dr. Sam Basta. The focus of the webinar is service design in healthcare as a practice of empathic care, and the . . . → Read More: Design for Care – Clinical Design Competencies for Care Organizations
For over 10 years (at least since the 1997 Dorothy Leonard article Sparking Innovation through Empathic Design) design research has advocated the practice of empathic design, listening closely to customers and learning from their behaviors to innovate for unspoken “needs.” We might consider this common knowledge at this cycle of practice, or even “common wisdom.”
. . . → Read More: Wisdom of Caring and Empathic Practice