Synthesis Maps from CanIMPACT | Mapping the clinical cancer system

The CanIMPACT project (Canadian Team to Improve Community-Based Cancer Care Along the Continuum) is a multidisciplinary pan-Canadian program studying how to improve cancer care to patients in the primary care setting. Funded by the Canadian Institutes of Health Research for 5 years (2013–2018, Grant no. 128272) the project was led by Dr. Eva Grunfeld, Director . . . → Read More: Synthesis Maps from CanIMPACT | Mapping the clinical cancer system

Soft Service Design: Interventions in Complex Social Determinants

Design for Health (2017)

Design for Health – Published by Routledge May 2017,   Edited by Emmanuel Tsekleves and Rachel Cooper (Editorial overview of book and chapters)

Chapter 3:  Soft Service Design around the Envelope of Healthcare (Peter Jones)

Better alternatives to improving population health have been sought by healthcare policymakers and the front-line clinicians who see . . . → Read More: Soft Service Design: Interventions in Complex Social Determinants

Participation in Healthcare Systems: Patients aren’t Customers

My favorite healthcare blog KevinMD posts every so often with an eloquent heartfelt piece on the problem of patients as customers. In This is Why Patients Cannot be Customers Dr. Tanya Feke points out that:

A study in the British Journal of General Practice showed how patient satisfaction surveys can be skewed. More than 980,000 . . . → Read More: Participation in Healthcare Systems: Patients aren’t Customers

Integrative Design Healthcare Charette

Prof John Marshall, program director for the new Stamps School of Design Integrative Design MDes, invited us to facilitate a multi-stakeholder charrette in December with their students and professors to develop proposals for the Ann Arbor VA Hospital and community. Working with John and the VA’s key stakeholders for innovation and ambulatory care, the Redesign team employed . . . → Read More: Integrative Design Healthcare Charette