Design Dialogues is a publication of Peter Jones, managing partner of the innovation research firm Redesign Network.
I live and work in Toronto, as an associate professor at OCAD University, where I’m dedicated to the MDes Strategic Foresight and Innovation program. I teach innovation research and systems/systemic design courses and guide research in the Strategic Innovation Lab (sLab). The sLab builds upon the graduate teaching and research, with a 5 year track record in developing advanced practices in foresight and systemic design for socially-responsive innovation. My research agenda includes
- healthcare system/service design
- systemic design theory, method, and disciplinary foundations
- strongly sustainable business models and the flourishing society
- innovations in learning media and scholarly publishing
- dialogic design and collaborative foresight process.
I founded Redesign Network in 2001, as an innovation research / information service design firm with a network of associates in the US and Toronto. Redesign specializes in professional practice and high-tech sectors, designing for clinical informatics, medical and higher education, and other complex work systems. I also am managing partner of a US boutique firm, Dialogic Design International, which convenes SDD / workshops and research for polycentric governance and organizational transformation.
As a board member of the Institute for 21st Century Agoras I’m honored to work with a worldwide practice network to advance the dialogic design practice and theory, for inclusive, multi-stakeholder participation in solution creation for wicked problems in global and civil society.
In my current book, Design for Care, I reveal the work of many involved in creating better service experiences in healthcare. We are all health seekers, and as professionals co-creating better health care for all members of our society. All forms of care and caring in information, practice, environment, and services are to be considered in the quest for enhancing the human experience of health. Healthcare design concerns are presented not from a traditional user experience perspective, but from the lived experience and perspective of the patient, practitioner, and designer in the health field. We aim to establish the role of information, service, and system designers as critical team members in the health professions, as necessary as other traditional roles in the healthcare system.
My Union Institute doctorate (2000) examined the relationship of organizational values embedded in innovation processes to the maintenance of power and decision control. This work inspired continuing research into the organizational dynamics of innovation, collaborative information practices, and how people think with and use information. My current management research involves changing organizational practices to enable reflective renewal to improve innovation and facilitate transformation.
My lifelong professional and social interests are to humanize systems and institutions, enabling harmonious futures co-created through collective wisdom. You can read more on my Publications page.